Flight Attendant

by Roberta
(Brazil)

Roberta Aparecida do Nascimento

Brazilian, Single, 31 years
Address: Gustavo Vila
CEP: 02253-000
São Paulo - SP
Cel: 55 (11) 7757-5593 (Nextel) / 11 9933 9761
Residence: 55 (11) 2367-0745
E-mail: Roberta.nascimento30 @ yahoo.com.br
Date of Birth: 09/01/1980
ID: 26222619-4
Body Expedition: São Paulo / SSP
Date of Issue: 10/07/2008
CPF: 282853858-33
Father's Name: Luiz Rodrigues do Nascimento
Mother's Name: Zelia Alves Moreira

Academic
• Undergraduate Course: Hospital Administration
• Institution: University Center
• Completion: 2011

Languages
• English-Advanced (4 years CAAC) / 8 months conversation Wise Up
• Spanish: Basic

Qualifications: (The following is a summary example, substitute his qualifications)

• 9 years of experience in the field of Insurance Health Insurance (shopping area): Business Relationships, external visits to companies large and multinational companies, monitoring the financial health of the Policy (Accidents), application of financial adjustments, resolution of operational problems, suggestions to the financial stability of the policy and implementing programs of quality of life, prospecting and sales.
• Participation in meetings with management and the board for determination of financial adjustments in the absence of management and / or coordination.
• Presence and collaboration at events held for Enterprise Customers
• Good interpersonal relationship.

• Experience:
Base Brokerage Brazil - (Jan/10 - Novembro/2010) - Brazilian and Insurance Consulting annual award of $ 1.1 billion, 1.2 million individual clients and corporate presence in nine states.
Position: Corporate Relations
And Prospecting and Retention Manager

Main responsibilities:
• Customer retention;
• Monthly visits Multinational Enterprises;
• Negotiating with the Insurance adjustments and / or operators of Health;

• Implementation of programs of quality of life;
• Measure customer satisfaction regarding the service offered by the brokerage.

Porto Seguro Saude S / A - (Dec/01 - Dec/2009) - Today directly employs 10 000 employees. It has 125 branches and regional offices and 24 branches Porto Seguro Azul Seguros, the largest branch network of this sector in the country, and an office in Uruguay. In 2003, he took stock control and operation of AXA Seguros Brazil, renamed Blue Insurance, with branches in South and Southeast.

In 2009, Porto Seguro SA Unibanco and Itau Holding SA unified their operations safe residence and automobile. We established a new insurance company, Itau and Unibanco Seguros Motor Housing SA, controlled by Porto Seguro.

Position: Senior Insurance Analyst
Manager / Retention and Prospecting

Main responsibilities:
• Customer Service and Brokers (support email and phone);
• Financial negotiations (application and analysis of adjustments);
• Attendance at events for clients (Large Enterprises);
• Participation in meetings with management and the board for determination of financial adjustments in the absence of management and / or coordination.

Courses


• Negotiation Techniques - SENAC
• The Art to delight your customer - SENAC
• Excellence in Service - SAFE HARBOR
• Pricing Portfolio Health - SAFE HARBOR
• Advanced Excel - Porto Seguro
• Business Etiquette - Porto Seguro
• Consumer Law-SAFE HARBOR
• Course HP - Porto Seguro
• Commissioner of Flight - Flying Club of St. Paul