Could Do Better
by Robin Selk
On Sunday, April 27 I had a 6:2AM flight from Ft Lauderdale to Chicago changing planes to go to LaGuardia. The first plane had a flat tire and computer problems that took more than 1 hour (just sitting on the runway) to correct. I was travelling with a child and my spouse. Because United did not call the airport, I and 18 other passengers missed our connecting flight by 2 minutes. Also, I feel that it is good business to check planes scheduled for flying for and mechanical or other malfunctions while it is in the hangers. I was put on standby which isn't easy when you are 3 people. When we did get a flight, we ended up being separated, remember I was traveling with a child. On other airlines the flight attendents try to accommodate you by asking if someone would change their seat. When we were told by the attendents at B terminal gate 8 that customer service was in terminal C and quite a way I had problems walking that far since I have muscular dystrophy. I feel the some compensation should be given to us because of the added aggravation out of no fault of our own. With the price we paid I felt we didn't get what we paid for. I don't even think I will ever travel unless the plane is nonstop.
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